
Build AI that ships. Operates. Improves.
MasterLabs helps teams design, build, and run production-grade AI/ML solutions—from Generative AI (LLMs), RAG, and agentic workflows to predictive machine learning, intelligent automation, and MLOps/LLMOps.
CTO-led, vendor-neutral delivery for enterprises, scale-ups, and regulated organizations across Istanbul • Turkey, Cologne • Germany, and EMEA (remote delivery worldwide).
Understanding the overarching trends of your business and overall market saves you time, money and energy in the long run, and can help you dominate your market.
What we deliver?
Faster time-to-value
from PoC to production without “demo debt”
Trust & compliance
governance, security, and audit-friendly delivery
Stable performance
evaluation, monitoring, and continuous improvement loops
Cost control
right-sized architectures, FinOps-aware inference and training
Our AI/ML service areas
1) Generative AI (LLM) Solutions
Ship practical GenAI—internal copilots, customer assistants, knowledge search, process copilots, and agentic automations.
Typical deliverables
RAG systems (vector search + retrieval + grounding)
Enterprise copilots (HR/IT/Support/Operations)
Multi-agent workflows (task routing, tool calling, approvals)
LLM evaluation (quality, safety, hallucination tests)
Guardrails & policy enforcement (PII, toxicity, jailbreak resilience)
Best-fit tech: Azure OpenAI / OpenAI / AWS Bedrock / Vertex AI, vector DBs, embeddings, prompt orchestration, tool integrations.
2) Machine Learning & Advanced Analytics
Turn structured + unstructured data into measurable business impact.
Capabilities
Predictive analytics (risk, churn, fraud signals, propensity)
Forecasting (demand, staffing, inventory, capacity)
Recommendations & personalization
Anomaly detection (ops, finance, security, IoT)
NLP & document intelligence (classification, extraction, summarization)
3) Intelligent Automation (AI + Workflows)
Automate real processes end-to-end—not just models.
What we automate
Approval & finance workflows (invoice/expense/vendor)
ITSM routing + auto-remediation (tickets → actions)
CRM ↔ ERP reconciliation (sync, matching, exceptions)
Compliance workflows (KYC/KYB steps, evidence collection)
Document-centric processes (IDP + validation + routing)
Workflow platforms: n8n, event-driven architectures, APIs, queues, audit logs.
4) MLOps / LLMOps & AI Platforms
Make AI operational: reproducible, governed, monitored, and scalable.
Platform building blocks
Model lifecycle: experiment tracking, registry, CI/CD
Data lifecycle: quality checks, lineage, feature stores
Deployment: batch, real-time, streaming, edge
Observability: drift, latency, cost, SLO/SLA dashboards
Governance: access, approvals, policy-as-code, auditability
Adoption paths for Generative AI
Adopt (Pay & Use)
use a third-party GenAI tool with minimal customization
integrate an LLM into your product/workflows
RAG + your knowledge + permissions
Embed (Integrate Your Apps)
Ground (Enrich with Your Data)
A pragmatic progression—start where you are, expand as value proves out.
Own (Train/Fine-tune on Your Data)
custom model behavior, stronger control/IP
“Your AI Journey”
AI Readiness & Value Workshop (2 days) → use-case shortlist, architecture options, risk & compliance map, roadmap with quick wins.
Then we move into:
Discovery Sprint (1–2 weeks): data + process mapping, success metrics
MVP (4–8 weeks): working solution in your environment
Scale (8–16+ weeks): hardening, governance, rollout, training
Operate: managed improvements, monitoring, and optimization
Our Services
Tailored solutions for enterprise knowledge and customer support.
Enterprise Knowledge Copilot (RAG)
Short: Secure internal search + Q&A across docs, wikis, tickets.
Common in: Enterprises, Telecom, Fintech, Shared services
Typical buyers: CIO, Head of Support, Ops leaders
GenAI Customer Assistant (CX)
Short: Omnichannel assistant with escalation, audit logs, and guardrails.
Common in: Retail, Airlines/Travel, Telecom, Banking
Typical buyers: CX Director, Contact Center, Product
Document Intelligence (IDP)
Short: Extract, validate, and route data from PDFs/scans/contracts.
Common in: Banking, Insurance, Healthcare, Public sector
Typical buyers: COO, Compliance, Operations
Fraud / Risk Signal Modeling
Short: ML risk scoring with explainability and monitoring.
Common in: Banking, Fintech, Payments, Marketplaces
Typical buyers: Risk, Fraud, Compliance
Demand & Inventory Forecasting
Short: Forecasting pipelines with scenario planning and dashboards.
Common in: Retail, eCommerce, Manufacturing, CPG
Typical buyers: Supply Chain, Planning, Finance
Anomaly Detection (Ops & Finance)
Short: Detect unusual patterns in metrics, transactions, or logs.
Common in: High-traffic platforms, Telecom, Fintech, SaaS
Typical buyers: SRE, Finance Ops, Security
Predictive Maintenance / Quality Signals
Short: ML for equipment health, defect detection, process optimization.
Common in: Manufacturing, Logistics, Energy
Typical buyers: Plant Ops, Engineering, Quality
ITSM Automation & Routing
Short: Tickets → triage → routing → runbooks → closure.
Common in: Enterprises, Telecom, Managed services
Typical buyers: IT Ops, SRE, Service owners
CI/CD Quality Gates with AI
Short: Intelligent checks for security, quality, and release readiness.
Common in: Regulated industries, Enterprise IT, Fintech
Typical buyers: DevOps, AppSec, Platform teams
MLOps / LLMOps Platform Foundation
Short: Reproducible pipelines, registry, deployment, monitoring.
Common in: Enterprises, SaaS, Regulated orgs
Typical buyers: Head of Data/AI, CTO, Platform
Workflow Automation (n8n) + AI
Short: Human approvals + AI steps + integrations across tools.
Common in: SMEs to enterprises, ops-heavy teams
Typical buyers: Operations, Finance, IT
AI Safety: Evaluation, Guardrails, Monitoring
Short: Policy controls, red teaming, eval harness, production monitoring.
Common in: Regulated, Large enterprises, GenAI at scale
Typical buyers: Security, Compliance, AI governance


Industries we commonly support
We work across Banking & Fintech, Telecom, Retail & eCommerce, Manufacturing & Logistics, Healthcare, and Enterprise IT—with delivery coverage across Turkey (Istanbul), Germany (Cologne), and the broader EMEA region.
Security, privacy & responsible AI (built-in)
Data access controls (RBAC/ABAC), tenant boundaries
PII handling, retention policies, audit trails
Model evaluation for hallucinations and unsafe outputs
Secure deployment patterns (private networking, key management)
Compliance-ready documentation and change management
FAQs
How fast launch?
Most teams validate a focused pilot in 4 to 8 weeks.
Cloud support?
We design vendor-neutral solutions for Azure, AWS, and Google Cloud.
On-prem system integration?
Yes, our workflows and retrieval-augmented generation adapt to your on-premises security and infrastructure.
How reduce hallucinations?
We combine grounding with careful data curation to minimize errors.
What about hybrid clouds?
Hybrid approaches are fully supported to fit your environment.
Can you handle complex data access?
Yes, we tailor integrations to your data access needs and security policies, ensuring smooth operation.
Contact us
Whether you have a request, a query, or want to work with us, use the form below to get in touch with our team.


OUR REGIONS
📍Türkiye (EMEA) 📍Azerbaijan (Soon)
📍Germany (EU HUB)📍USA (R&D Labs)
CONTACTS
info@masterlabs.com.tr
Nida Kule Ataşehir, Barbaros Mahallesi, Begonya Sk. No:1, Ataşehir, İstanbul

